FAQs

Yes you can, as long as there is not an appointed Sheo Home Living distributor in your area or territory.

The buying process is simple. Our website shows our current catalogue of items. A sales coordinator will contact you by email within 48 hours with the product(s) and approximate shipping quotation to your destination.

Yes we do. As we are a Wholesaler, minimum orders are applied.

Our minimum order is 20 feet container or US$ 3,500. Orders less than US$ 3,500 are subjected to a handling fee US$ 100; packing and shipping costs are excluded.

Packing will be subjected to US$ 50 per CBM and shipping is calculated once everything has been packed and scaled properly. Occasionally, we can tie smaller orders onto larger projects currently in process of manufacture.

Approximately 6-8 weeks production time for most items i.e.: homewares or handicraft. For furniture takes approx. 8–10 weeks. This is to allow proper kiln drying of your furniture.

For larger projects, production time will vary based on each cases. For more info please contact us.

For orders over USD 5,000, a 50% deposit is required prior to manufacture. Balance payment is required prior to release of manufactured goods from our factory. Full payment is required for all orders under USD 5,000.

We accept payment via Wise or Bank Transfer.

Once you have successfully placed your order online, you will receive an order confirmation via email, provided that we have your accurate email address. The order confirmation will outline the items ordered, shipping costs and the delivery address. If you do not receive the order confirmation within 3 working days, please contact us.

You can check the status of your order by entering your order details on the Orders page.

Click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.

When a shipping label has been created for your order, you will be able to track your shipment within your Order History.

Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.

If you have any further questions, please contact us.

Your previous orders are available in your Orders.

If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.

Please be informed that items travelled for days or even weeks and handled by many hands. That is why we need to investigate the causes of damaged items at first.

If all of your shipments have been delivered and you are still missing items, please contact us immediately.

To update the shipping address for an order, please contact us.

We’re sorry, but customer can NOT cancel a complete purchased of an item. Moreover, if any cancelation of the preorder items after deposit will be addressed to NO any deposit refund at the end.

If you have any concerns, please contact us.

If you got wrong items, please contact us.

If you would like to add new items to an order you will need to place a new order on our site or contact us for assistance.

Definitely. We are able to make custom products. However, the minimum quantity may required.

To place a custom order please contact us for assistance.

Once you have placed an order, you will be given options to choose payment methods available along with the instruction on the Checkout page.

Sheo Home Living prefer Wise as international payment option and accepts other payment method using direct bank transfer (Telegraphic Transfer).

Sheo Home Living included sales tax on product prices.

On checkout, you can enter your Promotion Code under the Order Summary section. Once entered, click APPLY.

We can ship just about anywhere.

Please Note: We are not a Shipping Company.

We use a variety of shippers, however, we would recommend CARGO KITA as they offer a complete service with regard to shipping your goods home to you. We do not sell LCL. Our minimum order quantity is a 20 feet container. Should you purchase a partial container whilst shopping in Bali then they are the suitable company to talk to.

Yes we can. Our preferred shipping company in Bali is CARGO KITA. We will coordinate with them on your behalf or you may prefer to appoint your own shipping agent.
Shipping payment is not required until your goods are ready to be shipped. The shipping agent will bill you directly.

Full Container Loads (FCL) or Less Container Loads (LCL).
The most cost effective way to ship is by FCL. The cost is inclusive of all fumigation and export documents.

• 20 feet container (capacity 33.0 cubic meters).
• 40 feet container (capacity 67.0 cubic meters).
• 40 feet container High Cube (capacity 76.0 cubic meters).

Our minimum order quantity is a 20 ft container or US$ 3,500. If your orders have reached US$ 3,500 but the volume is less than 20 ft container, then you should purchase LCL shipment. Naturally, the more items – the more cost effective.

For further information about shipping, please feel free to contact CARGO KITA at your convenience.

Import duties and taxes are the responsibility of the customer. We do NOT control all the destination local charges.

Shipping time will depend on the destination. We will inform you of the lead-time along with our product and approximate shipping quotation.

For Air Freight shipment, a TNT tracking number will be emailed to you once your item(s) have been dispatched from our warehouse. You can track your order here.

Meanwhile, for Sea Freight shipment, it can be tracked depends on the Shipping Liner you use upon the Bill of Lading (B/L) has been released.

For any further enquiries, please contact our concierge team via email at info@sheohomeliving.my or by WhatsApp at +60-16-883-5559

We invite Retailers, Architects, Interior Designers, Hotels and Resorts to examine the possibilities with natural-sustainable furniture and home decoration. We can proudly state that we have supplied our products to virtually every possible industry.

You need to be a legitimate registered business with a Business Identification Number and Tax ID. You will need to submit an application.

Click here to fill out the online form.

We will review your application within 24 hours. Once approved, we will send you the wholesale login details.

At the moment, we do not have any Distributors. However, we are looking to grow our distributor network. Contact us for distributorship opportunities.

Yes, we do. We are able to provide you with a finished product with your brand on labelling and packaging with additional cost depends on the material used. If you have any further questions, please contact us.